Conflict Management Survey (TKI)

This survey asks respondents to select between two statements (A and B) in order to determine their preferred conflict management approach. It distinguishes five ways of addressing conflicts: avoiding, cooperating, compromising, accommodating, and competing.

Who Stands to Gain:

• Professionals: HR, managers, and teams for improved conflict resolution at work.
• Teachers and Students: For classroom management and group dynamics.
• Coaches and counselors: For personal, professional, or relationship coaching.
• Community leaders and mediators: To resolve conflicts inside the group or between people
• Individuals: To increase connections and self-awareness.

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– Step 1 of 30

1 *

• A. There are times when I let others take responsibility for solving the problem.
• B. Rather than negotiating the things on which we disagree, I try to stress those things on
which we both agree.

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2 *

• A. I try to find a compromise solution.
• B. I attempt to deal with all of his / her and my concerns.

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3 *

• A. I am usually firm in pursuing my goals.
• B. I might try to soothe the other’s feelings and preserve our relationship.

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4 *

• A. I try to find a compromise solution.
• B. I sometimes sacrifice my own wishes for the wishes of the other person.

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5 *

• A. I consistently seek the other’s help in working out a solution.
• B. I try to do what is necessary to avoid useless tensions.

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6 *

• A. I try to avoid creating unpleasantness for myself.
• B. I try to win my position.

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Agreement 16 2

7 *

• A. I try to postpone the issue until I have had some time to think it over.
• B. I give up some points in exchange for others.

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8 *

• A. I am usually firm in pursuing my goals.
• B. I attempt to get all concerns and issues immediately out in the open.

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9 *

• A. I feel that differences are not always worth worrying about.
• B. I make some effort to get my way.

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10 *

• A. I am firm in pursuing my goals.
• B. I try to find a compromise solution.

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11 *

• A. I attempt to get all concerns and issues immediately out in the open.
• B. I might try to soothe the other’s feelings and preserve our relationship.

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12

• A. I sometimes avoid taking positions that would create controversy.
• B. I will let the other person have some of his / her positions if he / she lets me have some of
mine.

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13 *

• A. I propose a middle ground.
• B. I press to get my points made.

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14 *

• A. I tell the other person my ideas and ask for his / hers.
• B. I try to show the other person the logic and benefits of my position.

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15 *

• A. I might try to soothe the other’s feelings and preserve our relationship.
• B. I try to do what is necessary to avoid tensions.

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16 *

• A. I try not to hurt the other’s feelings.
• B. I try to convince the other person of the merits of my position.

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17 *

• A. I am usually firm in pursuing my goals.
• B. I try to do what is necessary to avoid useless tensions.

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18 *

• A. If it makes other people happy, I might let them maintain their views.
• B. I will let other people have some of their positions if they let me have some of mine.

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19 *

• A. I attempt to get all concerns and issues immediately out in the open.
• B. I try to postpone the issue until I have had some time to think it over.

Next

20 *

• A. I attempt to immediately work through our differences.
• B. I try to find a fair combination of gains and losses for both of us.

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21 *

• A. In approaching negotiations, I try to be considerate of the other person’s wishes.
• B. I always lean toward a direct discussion of the problem.

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22 *

• A. I try to find a position that is intermediate between his / her and mine.
• B. I assert my wishes.

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23 *

• A. I am very often concerned with satisfying all our wishes.
• B. There are time when I let others take responsibility for solving the problem.

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24 *

• A. If the other’s position seems very important to him / her, I would try to meet his / her
wishes.
• B. I try to get the other person to settle for a compromise.

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25 *

• A. I try to show the other person the logic and benefits of my position.
• B. In approaching negotiations, I try to be considerate of the other person’s wishes.

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26 *

• A. I propose a middle ground.
• B. I am nearly always concerned with satisfying all our wishes.

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27 *

• A. I sometimes avoid taking positions that would create controversy.
• B. If it makes other people happy, I might let them maintain their views.

Next

28 *

• A. I am usually firm in pursuing my goals.
• B. I usually seek the other’s help in working out a solution.

Next

29 *

• A. I propose a middle ground.
• B. I feel that differences are not always worth worrying about.

Next

30 *

• A. I try not to hurt the other’s feelings.
• B. I always share the problem with the other person so that we can work it out. the after the answer I need

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